HELP CENTER
How can we help?
Open a support ticket; we reply by email within one business day. For urgent event-listing errors that visitors will see tonite, mark Priority as Urgent.
Ticket Received
We sent a confirmation to your email with a copy of your message. Julie reads every ticket personally and replies within one business day.
QUICK ANSWERS
Common questions
How do I add my venue?
Head to Add Your Venue, fill out the short form, then complete your subscription. Once payment clears, your page is created automatically and your events start appearing on the calendar.
When will my event show up on the calendar?
Within minutes of approval. New venue events post immediately; first-time venues get a quick review before their first event publishes.
How do I edit or remove an event?
Log in at My Do2Nite and edit from your venue dashboard. If you don’t see your event there, open a ticket below and include the event title plus the date.
My subscription charge looks wrong; who do I talk to?
Open a ticket and pick Billing as the category. Include the date of the charge and the amount. We’ll respond within one business day; refunds for billing errors are processed back to your original payment method.
I’m a visitor, not a venue; can I still ask for help?
Yes; use the same form. Pick Account or Technical depending on the issue. Visitor accounts are free; we’ll help with login problems, missing favorites, or anything else.
How long until I hear back?
One business day for normal tickets; same-day for anything marked Urgent. We’re a small team; thanks for your patience.